
Asir
Top Rated
Expert in Google Sheets, Apps Script, Excel, Data Analytics, Automation and APIs
Skills

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$40
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Work experience
MIS & WFM Executive
Genex Infosys Limited • Full-time
Nov 2018 - Oct 2019 • 11 mos
RTM (Real Time Management) Collating & Maintaining Daily/ Weekly/ Monthly Reports from Different Queues & Prepare Dashboards/ PPTs Monitoring SLA Performance Generating Manuals & Various Reports Analyzing Errors & Automate Reports Daily Work Activities, Reporting & Analysis Assist in forecasting and scheduling based on historical data. Schedule Change management. Track employee information and changes.
Senior Customer Manager
Grameenphone • Part-time
Aug 2013 - Jun 2016 • 2 yrs 10 mos
coordinated the CS team mentored colleagues created automated reports/dashboards using Excel, Google Sheets, and CRM. Analyzed extensive datasets to optimize efficiency. Provided one-stop customer service via phone, email and social channels Captured customers’ insights and escalated critical issues/ complaints and provided timely feedback. Maintained the targeted KPI on a regular basis
2,199 Reviews
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crb19871
Repeat Client

United States

nathannordstrom
Repeat Client

United States
Not just quick but he helps you understand what to do next. Very good.

nathannordstrom
Repeat Client

United States
skilled and willing to give ideas to improve when asked

dmarq86

United States
This is literally the smartest excel person I've ever encountered. He can do anything. He is the best. He is a genius. Use him, you will not regret it!
hourlier
Repeat Client

United Kingdom
