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ianespn

Ian E

@ianespn

Technical Support Specialist

Nicaragua
English, Spanish
About me
I am a results-oriented professional with nearly 6 years of experience across customer service, risk prevention, compliance, and VoIP technical support. I am skilled in problem-solving, operational support, live-channel communication, and technical troubleshooting, with a strong focus on accuracy and risk mitigation.... Read more

Skills

i
ianespn
Ian E
Offline • 

See my services

VoIP and Telephony
I will troubleshoot and fix your voip and pbx phone issues
From$25 / projectMore details

Work experience

Concentrix

Technical Support Specialist

Concentrix • Full-time

May 2024 - Jul 2026 • 2 yrs 2 mos

Provided technical support services, leveraging problem-solving skills and technical expertise to resolve user issues and maintain operational efficiency within a high-volume service environment.

Remitly

Customer Protection Associate

Remitly • Full-time

May 2022 - Mar 2024 • 1 yr 10 mos

Managed customer protection and compliance processes, including AML, KYC, and OFAC reviews. Conducted transaction analysis and case management with a focus on risk mitigation and fraud prevention.

ibex

Compliance Analyst

ibex • Full-time

Dec 2020 - Apr 2022 • 1 yr 4 mos

Performed compliance analysis duties, ensuring operational adherence to regulatory standards and internal policies while supporting risk management efforts within the organization.