I will be your bilingual whatsapp and live chat support agent
Bilingual WhatsApp and Chat Support for US Businesses
About this Gig
Every unanswered message is a lost client.
Your Spanish-speaking customers message you at 8 PM, on weekends, during your busiest hours. If nobody replies in the first few minutes, they move on to your competitor.
I cover that gap. Im a native Spanish speaker based in Ecuador, working in US time zones.
What I do for you:
- Reply to WhatsApp, live chat, email and social media in English and Spanish
- Qualify leads and gather the information you need before you spend time on them
- Book appointments directly on your calendar and send reminders
- Keep your CRM clean and updated
- Send you a clear report of what came in and what needs your attention
Who I work with:
Law firms, clinics, contractors, real estate offices and service businesses that receive inquiries in Spanish and cant afford slow replies.
How we start:
Tell me which hours you need covered and how you want your customers treated. Ill follow your tone, your rules and your process not a generic script.
Message me before ordering so we can set up your coverage properly.
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
•
Spanish
Work model:
Weekly assistance
•
Monthly retainer
Industry:
E-Commerce
•
Legal
•
Real estate
Purpose:
Business
FAQ
What time zones can you cover?
I work in US time zones - Easern, Central, Mountain and Pacific. Tell me the hours you need covered and I´ll adapt my schedule to them
How fast do you reply to messages?
Within 5 minutes during the hours we agree on. Speed is the whole point — most leads go to whoever answers first.
Do you speak fluent Spanish and English?
Spanish is my native language. I handle English fluently in writing, which is what chat and email support requires
Which platforms do you work with?
WhatsApp Business, live chat widgets, email, Instagram and Facebook messages. I can also work inside your CRM if you have one.
Will you follow my scripts and tone?
Yes. Before we start, you tell me how you want customers treated and what I can or cannot promise. I follow your rules, not a generic template.

