I will remote customer support logistics and tech help, billing, order managent

Czech Republic

I speak English, Hindi, Punjabi, Gujarati, Czech, Slovak

Technical Support and Client Operations Specialist

Technical Support & Client Operations Specialist with 15+ years of enterprise experience. Providing reliable end-to-end support in B2B & B2C ticket management, system workflow optimization, and high-a...

About this Gig

Looking for a seasoned professional to take full ownership of your daily business operations, technical helpdesk, or e-commerce fulfillment? Backed by enterprise experience at market leaders like AT&T and Notino, I provide fast, reliable, and multi-faceted remote support at a flat rate of $20/hour.

Core Services I Provide:

E-Commerce & Logistics Management: End-to-end order processing, tracking supervision across carriers (DPD, DHL), stock discrepancies, and seamless handling of returns and RMAs.
L1/L2 Technical Support: Expert ticket handling (ServiceNow, Jira, Zendesk), network fault diagnostics, log analysis, and swift escalations to ensure maximum uptime.
Customer Care & Billing Operations: Customer engagement via email and chat, invoice adjustments, transaction verification, and CRM database upkeep.

Why Partner With Me?

Proven Track Record: Award-winning support with strict adherence to high First Contact Resolution (FCR) rates and complex SLA guidelines.
Zero Onboarding Friction: Proactive, tech-savvy problem solver ready to integrate into your existing toolset immediately.