Ifeanyichukwu O

IT Service Desk

AB Microfinance Bank • Full-time

Jul 2025 - Present • 10 mos

Key Responsibilities: Managed and maintained the bank’s IT infrastructure, ensuring uninterrupted access to banking applications and services. Oversaw deployment, configuration, and maintenance of hardware and software systems across multiple branches. Provided end-to-end IT support to staff, resolving technical issues efficiently to minimize downtime. Implemented and monitored Mobile Device Management (MDM) solutions to secure mobile banking operations. Coordinated IT security protocols, including user access management, backups, and data protection policies. Assisted in integrating new banking software and automated workflows to improve operational efficiency. Delivered training to staff on banking systems, digital tools, and security best practices. Key Achievements / Client-Facing Expertise: Optimized IT Operations: Reduced system downtime by 35% through proactive monitoring and maintenance. Enhanced Security & Compliance: Implemented secure authentication and access protocols, ensuring regulatory compliance. Branch Support Excellence: Successfully supported IT needs across all bank branches, improving service delivery for clients. Digital Workflow Improvements: Streamlined internal banking processes using automation, boosting staff productivity by 25%. Device Management Expertise: Deployed and managed MDM for secure mobile operations, enhancing remote banking capabilities. User Training & Support: Trained staff to leverage technology efficiently, reducing recurring IT support tickets by 30%. Project Implementation: Assisted in the integration of banking software upgrades, ensuring smooth transition with zero operational disruption.

IT Support Specialist

Orlu United Medical Centre • Full-time

Sep 2024 - Jul 2025 • 10 mos

1. Team Coordination: Coordinate the IT Support Specialist team, assigning tasks, monitoring performance, and providing guidance and support while actively participating in support activities. 2. Hands-on Technical Support: Provide first-line support for all IT-related issues, including hardware, software, and network problems, setting an example for the team with your technical expertise. 3. System Maintenance: Personally perform and oversee regular maintenance tasks on computers, servers, and network devices to ensure optimal performance and security. 4. User Assistance: Directly assist hospital staff with IT-related queries, provide training on new systems, and create user guides as needed, while also guiding your team in these activities. 5. Network Management: Monitor, maintain, and troubleshoot network infrastructure, including routers, switches, and wireless access points. 6. Software Management: Install, configure, and update software applications as required by various departments, and coordinate similar activities performed by your team. 7. Security Compliance: Ensure all systems comply with healthcare IT security standards and OUMC's security policies, both through your actions and by guiding your team. 8. Advanced Troubleshooting: Handle complex technical issues, providing expert-level troubleshooting and resolution, while also supporting your team in resolving challenging problems. 9. Inventory Management: Maintain and oversee an accurate inventory of IT assets and manage equipment lifecycle. 10. Documentation: Keep and ensure detailed records of all IT support activities, system configurations, and solutions to recurring problems. 11. Team Development: Identify training needs within the team and participate in skill- sharing sessions to enhance the team's overall capabilities. 12. Reporting: Prepare regular reports on IT support activities, team performance, and key metrics for the IT Manager's review.

Officer IT Operations

NewGlobe • Full-time

Jul 2021 - Mar 2024 • 2 yrs 8 mos

Role Overview: Provided IT operations support across two large-scale government education transformation programmes — EkoEXCEL (Lagos State) and BayelsaPRIME (Bayelsa State) — delivering technology infrastructure and support to hundreds of public primary schools across both states. Key Achievements & Responsibilities: Deployed, configured, and maintained tablets, smartphones, and learning devices used by teachers and school supervisors across multiple LGAs in Lagos and Bayelsa States. Provided field and remote technical support to programme staff and school-based users, resolving hardware, software, and connectivity issues to minimise disruption to daily teaching operations. Managed device lifecycle — from procurement intake, tagging, and imaging to repair, replacement, and retirement — ensuring accurate asset records across thousands of devices. Supported the rollout of NewGlobe's proprietary edtech platforms (including teacher-facing apps), troubleshooting application issues and escalating software bugs to the engineering team. Configured and managed mobile device management (MDM) solutions to enforce device policies, push app updates, and remotely lock or wipe lost/stolen devices. Coordinated logistics for device distribution to schools across geographically dispersed locations, ensuring timely delivery aligned with programme timelines. Maintained an up-to-date IT asset register tracking thousands of devices by location, status, and assigned user across both programmes. Trained and supported non-technical field staff on device usage, troubleshooting basics, and programme applications, reducing repeat support tickets. Generated weekly and periodic IT reports on device health, incident trends, and resolution rates for programme leadership. Collaborated with cross-functional teams (operations, curriculum, M&E) to align IT support with programme delivery goals across both states.