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Ikumi O
@ikumio
IT Support Specialist Helpdesk L2 support
Japan
Japanese, English
About me
I am an IT Support Specialist and L2 Support professional with over 7 years of experience in IT Help Desk and support roles. I am skilled in onsite troubleshooting, hardware and software maintenance, and resolving complex technical issues in bilingual Japanese and English environments.
Skills
Ikumi O
Offline •
See my services
Messaging & Emailing
I will contact japanese companies on your behalf via email or phone
Work experience
Site & Field Specialist
H&M • Full-time
Apr 2023 - May 2024 • 1 yr 1 mo
Acted as a Site and Field Specialist in Shibuya-ku, Tokyo. Focused on technical site support, hardware maintenance, and ensuring IT infrastructure stability within the retail environment.
IT Support Technician
Amazon • Full-time
Jul 2021 - Mar 2023 • 1 yr 8 mos
Provided IT support services in Tokyo, Japan. Responsible for hardware and software troubleshooting, resolving technical issues for employees, and maintaining operational efficiency of IT systems.
