
Ilham B
HR Professional
Skills

See my services

Work experience
Human Resources Generalist
bp • Full-time
Jan 2023 - Jun 2024 • 1 yr 5 mos
● HR Operations Management: Proactively managed the end-to-end processes for offers, onboarding, and offboarding, effectively prioritising my work and multitasking, enabling me to meet tight deadlines successfully. ● Payroll & Financial Management: Handled payroll-related queries, calculated and processed payments (redundancy packages, leave encashment, annual cash bonus, holiday flex, payment in lieu of notice, Post Employment Notice Pay), showcasing strong numerical skills. ● ER & HR Case Management: Resolved complex HR and ER cases with a high level of professionalism and accuracy, actively addressing employees’ concerns. ● Team Support & Collaboration: Supported team members, such as people advisors and HRBPs, with HR/ER queries throughout the case management process. Received 5-star feedback from colleagues for my excellent communication and efficient delivery, significantly easing their workload. ● Stakeholder Management & Customer Service: Provided exceptional customer service, building and maintaining strong relationships with stakeholders. ● Training & Development: Designed and delivered training for new joiners (graduates and apprentices) and Global Delivery Lead. ● Process Improvement & Problem Solving: Demonstrated analytical and problem-solving skills by identifying opportunities to solve issues and streamline work practices. ● HR Systems Proficiency: Leveraged expert knowledge of HR systems (Workday and Salesforce) to streamline key processes. ● Adaptability & Learning Agility: Adapted quickly to change and learned new business processes and systems rapidly. ● Compliance & Data Privacy: Ensured compliance with HR rules and regulations, particularly data privacy, applying these appropriately and sensitively. ● Documentation Management: Organised and maintained critical HR documents, ensuring accuracy, accessibility, and compliance with legal and company standards. ● Competency Evaluation & Performance Optimisation: Collaborated with the HR Services