i
ilievz

Zdravko I

@ilievz

Technical Customer Success SaaS CRM AI Product

South Korea
English, Bulgarian, Korean
About me
I am a technical professional focused on helping customers solve problems with technology, from troubleshooting SaaS platforms to managing CRM systems like Salesforce and Zendesk. I have experience building SaaS products using Next.js and AI, and I hold a Master's degree in Computer Engineering.... Read more

Skills

i
ilievz
Zdravko I
Offline • 

See my services

Browser Extensions
I will build a custom chrome extension for your business
From$200 / projectMore details

Work experience

Crypto.com

Customer Experience Associate

Crypto.com • Full-time

Jan 2022 - Jun 2022 • 5 mos

Supported Crypto.com customers in a high-volume, fast-paced fintech environment through chat and email. Investigated and resolved customer inquiries involving a technology-driven financial platform. Worked with Zendesk, Salesforce, and Jira to manage customer cases and followed strict compliance and security procedures within a regulated environment.