I will contact your business line, call center, vendor or others to test the quality of the response (compliance). I will place a phone call, live chat or email as a potential customer. I can also make calls to those vendors that put you on hold, or any other type of call you need.
US/Canada/Jamaica clients please
Check quality of:
Call, Email or Live Chat Etiquette
Responses or reactions from staff
Duration of the call
Who controlled the call
Company or Product Knowledge
Each phone call comes with a recording. This must be requested upon order.
Provide a report and detail evaluation of the interaction in Pdf or word format.
I will stay on the business line, call center call, live chat or email for 5 to 10 minutes.