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imanmoumen

Iman M

@imanmoumen

French Customer Support and Virtual Assistant

Morocco
Arabic, French, English
About me
I am a French-speaking Customer Support Specialist with over 5 years of experience in call centers. I can manage customer emails, chat support, order processing, and follow-ups efficiently. With a background in logistics and supply chain, I also assist with order tracking and customer inquiries related to deliveries. I am reliable, organized, and available full-time to support your business.... Read more

Skills

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imanmoumen
Iman M
Offline • 
Average response time: 6 hours

See my services

Messaging & Emailing
I will provide french and arabic customer support and order tracking
From$5 / projectMore details

Work experience

Customer Service Agent

ASK Call Center • Full-time

Oct 2023 - Nov 2025 • 2 yrs 1 mo

Provided customer support via phone and chat in French. Handled customer inquiries, complaints, and follow-ups. Worked with internal teams to resolve issues efficiently.

Customer Service Agent

Tingis Call Center • Full-time

Jan 2021 - Sep 2023 • 2 yrs 8 mos

Handled inbound and outbound customer calls in French. Provided customer support, resolved inquiries and complaints, and ensured customer satisfaction. Managed order follow-ups and after-sales service.