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Iman M
@imanmoumen
French Customer Support and Virtual Assistant
Morocco
Arabic, French, English
About me
I am a French-speaking Customer Support Specialist with over 5 years of experience in call centers.
I can manage customer emails, chat support, order processing, and follow-ups efficiently.
With a background in logistics and supply chain, I also assist with order tracking and customer inquiries related to deliveries.
I am reliable, organized, and available full-time to support your business.
Skills
Iman M
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will provide french and arabic customer support and order tracking
Work experience
Customer Service Agent
ASK Call Center • Full-time
Oct 2023 - Nov 2025 • 2 yrs 1 mo
Provided customer support via phone and chat in French. Handled customer inquiries, complaints, and follow-ups. Worked with internal teams to resolve issues efficiently.
Customer Service Agent
Tingis Call Center • Full-time
Jan 2021 - Sep 2023 • 2 yrs 8 mos
Handled inbound and outbound customer calls in French. Provided customer support, resolved inquiries and complaints, and ensured customer satisfaction. Managed order follow-ups and after-sales service.
1 Reviews
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