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Fiverr Pro
English
$
USD
I will live chat support, VA support
Customer Support Specialist
I've spent 2-4 years handling high-volume live chat support, resolving customer complaints, and managing payment/account inquiries in a fast-paced, always-on environment.
I'm fast, calm under pressur...
About this Gig
Is your customer support inbox or live chat piling up? I'm here to help.
With 2-4 years of hands-on experience in fast-paced live chat support, I know how to keep customers happy, resolve issues quickly, and represent your brand professionally even during high-volume periods.
What I bring to your business:
Fast, friendly, professional responses
Calm and effective de-escalation with frustrated customers
Order, account, and payment inquiry handling
Flexible availability, including nights and weekends
Clear communication and reliable follow-through
I treat every conversation with your customers as if it's my own business on the line because your reputation matters to me too.
Whether you need ongoing daily support or help clearing a backlog, I'm ready to jump in and get started right away.
Let's chat about what your business needs message me and I'll get back to you quickly!
Social media platform:
Telegram
•
Other
Service type:
Technical support
Language:
Indonesian
Timezone:
24/7
Support software:
Other
Knowledge base software:
Document 360
FAQ
What are your working hours?
I'm flexible and available across different time zones, including nights and weekends. Just message me your preferred coverage hours and I'll work out a schedule that fits your business.
Do you need training before starting?
A short onboarding call or document covering your brand tone, common issues, and escalation process is all I need to get started quickly and confidently.
Can I try a small task before committing to a package?
Yes — feel free to message me first with a sample scenario or a small trial task so you can see my response quality before choosing a package.
What software or platforms have you worked with?
I've handled live chat and customer support in web-based environments. If you use specific tools like Zendesk, Intercom, or Freshdesk, let me know and I'll adapt quickly.
