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Daniela M
@imellamontano
Experienced Virtual Assistant and Customer Support
Philippines
English
About me
I am a Virtual Assistant with 5 years of experience in the BPO industry handling international calls, chat, and email support. I am highly organized, detail-oriented, and skilled in managing tasks such as customer service, admin support, data entry, email management, and order tracking. I work well under pressure, communicate effectively, and adapt quickly to new tools and systems. My goal is to help businesses stay organized and provide excellent support to their customers with quality and efficiency.
Skills
Daniela M
Offline •
Average response time: 1 hour
See my services
Data Typing
I will provide virtual assistant services for data entry, research
General Assistance
I will be your virtual assistant for customer support, admin tasks
Work experience
Process Associate
Grab
Sep 2025 - Present • 8 mos
Served as a Process Associate for Grab, focusing on operational efficiency and supporting platform processes to ensure high-quality service delivery within the National Capital Region, Philippines.
Customer Service Representative
Sam's Club
Oct 2024 - Jul 2025 • 9 mos
Managed customer inquiries and provided comprehensive support for Sam's Club members, ensuring positive customer experiences and resolving issues related to retail services and memberships.
Call Center Representative
Teleperformance
Jan 2019 - Feb 2020 • 1 yr 1 mo
Worked as a Call Center Representative for a global BPO leader, delivering customer support services and maintaining high performance standards in a fast-paced communication environment.
