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ination_graphic

Gbolade S.

@ination_graphic

I will provide expert zendesk customer support and email support

Nigeria
English
About me
I provide expert Zendesk, email, and chat customer support to keep your customers happy. With experience at Airtel and using Zendesk, I can: ✓ Manage Zendesk tickets, tags, macros & views ✓ Reply to emails/chats professionally & fast ✓ Onboard new customers and resolve issues ✓ Maintain satisfaction and reduce response time I'm detail-oriented, reliable, and adapt quickly to your brand voice. Available for remote work. Message me before ordering to discuss your needs!... Read more

Skills

i
ination_graphic
Gbolade S.
Offline • 

See my services

Customer Support
I will provide expert zendesk customer support and email support
From$25 / projectMore details

Portfolio

Work experience

Self_Employed

Self Employed

Full-time • 4 yrs 1 mo

Customer Service Representative (OUTBOUND)

Feb 2014 - Jan 2017 • 2 yrs 11 mos

Handled customer inquiries via email, chat and Maintained 95% CSAT. - Handled customer inquiries via Zendesk, email, and phone - Resolved 50+ tickets daily with 95% satisfaction rate - Used macros, tags, and views to improve response time - Onboarded new customers and explained product features

Customer Service Representative (INBOUND)

Nov 2012 - Jan 2014 • 1 yr 2 mos

Handled customer inquiries via email, chat and Maintained 95% CSAT. - Handled customer inquiries via Zendesk, email, and phone - Resolved 50+ tickets daily with 95% satisfaction rate - Used macros, tags, and views to improve response time - Onboarded new customers and explained product features