i
inessofia7

Ines Sofia

@inessofia7

Freelance Technical Support Data Specialist

Portugal
Portuguese, English, Spanish, French, Korean
About me
I am a trilingual professional specializing in non-voice technical support, email/chat management, and office data organization. I combine a top-tier background in hospitality management with strong IT fundamentals and advanced MS Excel skills. I am highly efficient in handling high-volume written communication, ticketing systems, and data analysis for global markets.... Read more

Skills

i
inessofia7
Ines Sofia
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional english, spanish, and portuguese chat and email support
From$30 / projectMore details

Portfolio

Work experience

Freelancer.com

Freelance Technical Support & Data Specialist

Freelancer.com • Self-employed

Jul 2026 - Present • 1 mo

Providing high-quality, non-voice customer support and data entry services for international clients. Specialized in Zendesk ticket routing, live chat management, and advanced Microsoft Excel data organization across English, Spanish, and Portuguese markets.

Hotels_Etc.

Hospitality Operations & Guest Relations Specialist

Hotels Etc. • Full-time

Apr 2024 - Jun 2026 • 2 yrs 2 mos

Delivered elite-standard customer experience and coordinated written communications for a global clientele. Handled high-pressure issue resolution, database management, and cross-departmental operations using Microsoft Office tools.