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infibot23

Ruben O.

@infibot23

Customer Experience and Lead Response Consultant

United States
English
About me
I help businesses understand what happens to the leads they already pay for before buying more. Through controlled, permission-based tests, I evaluate response time, follow-up, appointment attempts, handoffs, after-hours coverage, and positive outliers. My background includes 16+ years in automotive sales and finance, a B.S. in Cybersecurity, and service as a U.S. Air Force medic. That combination taught me to listen carefully, understand people under pressure, document accurately, and turn observations into practical next steps—not a sales pitch for leads or software.... Read more

Skills

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infibot23
Ruben O.
Offline • 

See my services

Consulting
I will audit your lead response and customer journey
From$75 / projectMore details

Work experience

Independent Business and Technology Consultant

Consulting • Self-employed

Aug 2024 - Present • 2 yrs 2 mos

Evaluate how businesses capture and respond to customer inquiries across phone, email, website forms, chat, and after-hours channels. Measure response times, follow-up, handoffs, appointment attempts, customer friction, and positive outliers. Translate observations into clear business reports, prioritized recommendations, and practical process improvements. Research CRM, automation, AI-assisted customer support, and relevant cybersecurity considerations.

GMC

Automotive Sales and Finance Manager

GMC • Full-time

Jul 2001 - Dec 2018 • 17 yrs 5 mos

Managed automotive sales and finance operations, lead follow-up, CRM processes, lender relationships, customer experience, and F&I performance. During strong periods, the operation produced more than $100,000 in monthly back-end revenue while maintaining customer satisfaction near 4.9 out of 5. Became an internal resource during dealer systems transition, helping teams adapt workflows while protecting customer relationships, repeat business, and referrals.

Medical Service Journeyman

Medical • Full-time

Jan 1995 - Jan 1999 • 4 yrs

Served as a Medical Service Journeyman in the United States Air Force supporting patient care, clinical documentation, emergency preparedness, and coordinated medical operations. The position required accuracy, discretion, reliability, empathy, and calm communication in structured, high-responsibility environments.