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ingmelissa

Melissa C

@ingmelissa

Systems Engineer plus Graphic and Editorial Designer

Costa Rica
Spanish, English
About me
I'm a rare mix: a systems engineer and a graphic & editorial designer. I spent 4+ years writing documentation at Microsoft, backed by 20 years in IT, cybersecurity and ISO 27001/ISO 9001 environments. I'm also the founder of Mórtimer Art® and Encuadernados®, studios for visual art, graphic and editorial design. That lets me do three things most freelancers can't combine: • Clear technical & API documentation • ISO 27001 / NIST security policies & GRC docs • Whitepaper, report, ebook & book interior design I work in English and native Spanish, and I value clarity, structure and deadlines.... Read more

Skills

i
ingmelissa
Melissa C
Offline • 
Average response time: 1 hour

See my services

Technical Writing
I will write clear technical documentation, API docs and user guides
From$40 / projectMore details
Programming & Tech
I will write iso 27001 and nist cybersecurity policies and grc docs
From$70 / projectMore details

Portfolio

Work experience

Microsoft

Microsoft

Full-time • 5 yrs

Technical Writer - Content Developer

Jan 2021 - Jan 2025 • 4 yrs

Lead the end-to-end content publishing process, including planning, writing, reviewing, and publishing technical documentation. Partnered with Product Managers and Developers to define scope and requirements. Delivered structured content using Markdown, YAML, Git, Azure DevOps, and GitHub. Improved user experience by enhancing Content Architecture and leading AI adoption projects.

Support Escalation Engineer

Jan 2019 - Jan 2020 • 1 yr

Lead the resolution of highly complex, technical, and escalated support incidents within the Azure platform. Focused on Azure Kubernetes Services (AKS) and Azure Container Services (ACS) as part of a dedicated team serving Premier clients, ensuring high-level technical problem solving and customer satisfaction.

DXC_Technology

Migration Architect

DXC Technology • Full-time

Jan 2018 - Jan 2019 • 1 yr

Directed end-to-end systems and application migrations, ensuring technical accuracy and alignment with project goals. Primarily focused on transitioning on-site environments to cloud platforms. Provided technical leadership and improved lifecycle processes through comprehensive documentation and architectural guidance.