
Ini Expert
AI Automation, Claude Code, WhatsApp, LearnWorlds and FreshLearn Expert
Skills

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Work experience
WhatsApp Automation Specialist
Independent Television Network • Freelance
May 2026 - Present • 3 mos
Worked on WhatsApp automation projects designed to improve customer communication, lead follow up, notifications, appointment reminders, and automated responses. Created workflows that connect WhatsApp with forms, CRMs, automation platforms, databases, and other business applications. Set up triggers and actions for sending messages based on customer activity, form submissions, status changes, and scheduled events. Worked with webhooks and API connections to move information between WhatsApp and other systems. Built automated customer journeys that can handle inquiries, follow ups, reminders, notifications, and lead communication without requiring every message to be sent manually. Also worked on chatbot style workflows and conditional automation where different responses or actions are triggered based on customer information. Focused on creating organized WhatsApp workflows that are easy for businesses to manage and update.
PeepTide Setup & Automation Specialist
NEXAS Media • Freelance
Apr 2026 - Present • 4 mos
Worked with PeepTide to build and configure digital business systems, customer journeys, lead capture processes, forms, pages, and automated workflows. Set up platform features according to different business requirements and connected customer actions with automated follow up processes. Worked on lead generation workflows where information collected through forms could trigger specific actions and communication. Configured pages and digital experiences to support marketing campaigns, customer onboarding, and business processes. Worked with automation rules, integrations, forms, data collection, and workflow logic to create organized customer journeys. Assisted with connecting different parts of a business process so leads, customers, and collected information could move through the correct workflow.
FreshLearn Course Platform Specialist
EduCare Learning • Freelance
Mar 2026 - Present • 5 mos
Worked on FreshLearn projects involving online courses, memberships, digital products, learning communities, and student management. Configured course platforms and organized training content into structured modules and lessons. Worked on course access, student journeys, landing pages, digital product presentation, and membership related settings. Assisted with setting up learning environments that allow creators to deliver educational content in an organized way. Worked with platform features and integrations to connect course activities with other parts of a business workflow. Also handled automation related tasks such as customer onboarding, follow up processes, and actions triggered by user activity where supported by the platform and connected tools. Reviewed course pages and workflows to identify setup issues and ensure the learner experience was clear.