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Fiverr Pro
English
$
USD
M. Waleed
@innovation_mind
Level 1
Building Brands Through Reliable Customer Support
Pakistan
English
About me
Clients always come first. With 7+ years of experience in customer service, cold calling, and virtual assistance, I’ve helped international businesses streamline communication, improve customer satisfaction, and boost retention. My background in tech-savvy operations and English communication enables me to manage CRM tools, handle support tickets, and convert leads into loyal clients. I’ve proudly worked with U.S., U.K., and EU brands delivering proven results from resolving 1,000+ support cases to setting 200+ successful appointments. Your success is my next goal!
Skills
M. Waleed
$7/hour
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide customer service support and virtual assistant for your store
Messaging & Emailing
I will be your top virtual assistant, customer care and admin tasks
Want to work on an hourly basis?
Tell M. Waleed what you need.
$7
/
hourPortfolio
Work experience
Virtual Assistant
MyStateMLS • Freelance
Jun 2024 - Present • 1 yr 11 mos
Provided virtual assistant support to MyStateMLS, a real estate listing platform. Managed daily administrative tasks including data entry, listing updates, and record maintenance. Handled email communication and customer inquiries in a timely and professional manner. Assisted with research, document organization, and backend support for real estate operations. Ensured accuracy and consistency of property listings and internal data. Supported management with ongoing tasks to improve workflow efficiency.
Customer Service Representative
Miracle de Paris • Full-time
Sep 2023 - Present • 2 yrs 8 mos
Handled customer service operations for Miracle de Paris, an e-commerce fashion brand. Responded to customer inquiries via email regarding orders, shipping, tracking, and product issues. Managed refunds, replacements, and order adjustments in line with company policies. Worked closely with logistics and fulfillment teams to resolve delivery-related concerns. Ensured timely, clear, and professional communication to maintain customer satisfaction. Helped reduce escalations by providing accurate updates and practical solutions.
Customer Support Agent
Orthopulse • Full-time
Aug 2024 - Dec 2025 • 1 yr 4 mos
Provided customer support for Orthopulse, a health and wellness e-commerce brand. Handled customer inquiries related to orders, shipping, tracking, and product usage. Managed refunds, replacements, and exchanges according to company policies. Assisted customers with troubleshooting and general product guidance. Coordinated with fulfillment teams to resolve delivery and order-related issues. Maintained a professional, supportive, and solution-focused communication style.
39 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 39 Reviews
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Most relevant
kefalosgroup
Greece
Working with Waleed has been an absolute game-changer for our organization. As the CEO of an international educational institution, I needed someone reliable, highly organized, and proactive to manage our daily operations and coordinate a global contest. Waleed exceeded all expectations. He is incredibly...
13 days
Duration
Customer Support
Seller's Response
Helpful?
veganwines
Puerto Rico
I had a great experience working with M. Waleed. His attention to detail was excellent, and he took the time to understand exactly what I needed before starting the project. The final result reflected a high level of professionalism, and the work was delivered cleanly and thoughtfully. Communication...
9 days
Duration
Messaging & Emailing
Seller's Response
Helpful?
flowsocial_
Australia
Such a great experience working together. Communication was super quick and clear, and he always made sure he understood exactly what I needed before starting, which I really valued. Everything was done properly and exactly as asked. This was just a trial, but I’ll definitely be working with him again...
6 days
Duration
Customer Support
Seller's Response
Helpful?
mattvaclaims
United States
Excellent work completed by M. Waleed! Will definitely be a returning customer, he is very dependable and understanding, and worked out great! I highly recommend his work to anyone who needs an effective communicator who can solve complex problems quickly and effectively.
7 days
Duration
Customer Support
Seller's Response
Helpful?
jewishweekly
Israel
Seller's Response
Helpful?
