i
ioan85

Ioan F

@ioan85

Account Manager B2B Customer Relations

Romania
Romanian, English
About me
I am a B2B Account Manager and Co-Founder of GateHex with over 8 years of experience in sales, CRM, and contract negotiation. I bridge the gap between business needs and technical solutions, specializing in Python development (Django, FastAPI) and automation. I focus on active listening to client needs to drive portfolio growth and long-term loyalty.... Read more

Skills

i
ioan85
Ioan F
Offline • 
Average response time: 1 hour

See my services

Speed Optimization
I will audit your website and send you a clear report on what is broken
From$30 / projectMore details
Custom Websites
I will add an interactive 3d model or animation to your website
From$90 / projectMore details

Work experience

Vodafone

Vodafone

Full-time • 5 yrs 5 mos

Account Manager / Customer Service Analyst

Apr 2024 - Jul 2026 • 2 yrs 3 mos

Managed a portfolio of 200 business clients, maintaining a retention rate of 87%. Negotiated and closed commercial contracts with B2B clients using Salesforce, Avaya, Mediatel, and Siebel. Reduced customer request resolution time through direct collaboration with sales and support teams.

Customer Service and Telesales Agent

Jan 2017 - Mar 2020 • 3 yrs 2 mos

Sold subscriptions and mobile devices by combining customer care with direct sales techniques. Managed customer relationships and data using professional tools such as Avaya, Citrix, Mediatel, and Salesforce to ensure high service standards.