Yasas I

Freelance Consultant

Vista Connect Solutions • Freelance

Jan 2025 - Present • 1 yr 9 mos

I have hands-on experience in E-commerce Customer Support and Operations, helping online businesses manage customer inquiries, orders, shipping, returns, refunds, and product-related issues. I have worked with international customers and understand the importance of providing fast, clear, and professional support while maintaining a positive customer experience. My experience includes handling order and tracking inquiries, delayed or missing deliveries, incorrect or damaged products, returns and exchanges, refund requests, and general product questions. I review order and shipping information carefully, communicate with customers clearly, and coordinate with suppliers, shipping teams, and internal departments to find suitable solutions. I also have experience handling chargebacks and payment disputes, including reviewing order details, collecting supporting evidence, preparing chargeback defense documentation, and following company SOPs and deadlines. I understand the importance of accuracy and timely action when dealing with disputes. Alongside customer support, I have experience working with e-commerce platforms, spreadsheets, tracking systems, supplier communication, and internal processes. I am comfortable managing multiple customer cases, prioritizing urgent issues, following procedures, and keeping track of pending tasks. My key strengths are communication, problem-solving, attention to detail, organization, and reliability. I aim to do more than simply answer customer messages—I focus on resolving issues efficiently, protecting the customer's experience, and helping e-commerce businesses maintain smooth day-to-day operations. I bring practical e-commerce experience, a customer-focused mindset, and the ability to adapt quickly to different stores, products, systems, and workflows.