Irfan. B

E-Commerce Specialist

Gentry Choice • Freelance

Aug 2023 - Present • 3 yrs 2 mos

I worked as an E-commerce Specialist for Gentry Choice USA & Gentry Choice Australia, managing end-to-end online store operations across multiple marketplaces. My role focused on product optimization, SEO content, order management, and customer communication for international markets. Key Responsibilities & Achievements Created and optimized SEO-driven product listings for Amazon, eBay, Walmart, and Shopify to improve visibility and conversions Wrote high-quality product descriptions with emotional and persuasive storytelling aligned with brand identity Managed order processing, shipping updates, tracking issues, and delivery disputes Handled customer messages, returns, replacements, and exchanges while maintaining high customer satisfaction Resolved lost, delayed, and misrouted shipments through professional buyer communication Coordinated with logistics partners and couriers (US, AU, UK) to track and resolve delivery issues Supported inventory updates, stock availability communication, and size-related exchange handling Assisted with marketplace compliance and policy-based customer responses Contributed to brand reputation management through timely, calm, and solution-focused communication Skills & Tools Used Amazon Seller Central (FBA & FBM support) eBay Seller Hub Walmart Seller Center Shopify product & content management SEO keyword research for e-commerce platforms Customer service & dispute resolution Impact Improved listing quality and keyword relevance Reduced negative feedback through proactive communication Increased customer trust through professional after-sales support Strengthened brand presence across USA & Australian markets This role reflects my ability to handle international e-commerce operations, making me a strong fit for long-term virtual assistant, e-commerce manager, and marketplace specialist roles.