i
iris_leone

Teresa

@iris_leone

Travel Consultant Groups events

Italy
Italian, English
About me
I am a travel agent with a great passion for organizing wonderful trips for my customers. I offer maximum seriousness and excellent customer service by listening and understanding what the client really wants to make their holiday experience unforgettable. I have extensive experience in business, group, and event travel management.... Read more

Skills

i
iris_leone
Teresa
Offline • 
Average response time: 1 hour

See my services

Translation
I will translate tourism and travel content
From$25 / projectMore details
Poster Design
I will design tourist posters or flyers
From$20 / projectMore details

Portfolio

Work experience

Self_Employed

Travel Consultant

Self Employed

Jun 2018 - Present • 8 yrs 2 mos

I currently work as a Travel Consultant at Club Travel, where I specialize in planning and managing personalized corporate travel for professionals and companies. My role involves understanding each client's unique travel requirements and creating tailored itineraries that optimize time, budget, and overall travel efficiency. I manage every stage of the travel planning process, including flight and hotel bookings, ground transportation, and additional travel services, ensuring a seamless and stress-free experience. I am committed to delivering exceptional customer service by providing prompt communication, attention to detail, and effective solutions, even under tight deadlines or last-minute changes. My personalized approach has consistently resulted in positive client feedback, with customers appreciating my professionalism, responsiveness, and ability to simplify complex travel arrangements. Working at Club Travel has strengthened my expertise in travel planning, customer relationship management, problem-solving, and delivering high-quality business travel solutions tailored to each client's specific needs.

DHL

Customer Service

DHL • Full-time

Nov 2016 - Sep 2017 • 10 mos

Provided customer support for DHL operations across the Venice area, Italy, delivering high-quality service to both business and private clients. Managed shipment tracking, resolved delivery-related issues, handled customer inquiries, and coordinated with internal teams to ensure efficient logistics operations. Recognized for strong problem-solving skills, clear communication, and a customer-focused approach that consistently contributed to high levels of client satisfaction.