
Ezekiel A.D
Business Automation Specialist CRM Funnels and Workflows
Skills

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Work experience
Healthcare CRM & EHR Setup Specialist
Oldtimer-huren.nl
Jan 2023 - Present • 3 yrs 6 mos
I Specialized in setting up and customizing healthcare systems such as Practice Better, SimplePractice, Jane App, and Charm EHR/EMR. Built client intake forms, scheduling workflows, HIPAA-compliant automations, and patient communication systems to optimize clinic operations and improve client experience.
Simplepractice Expert
OLC
Jun 2022 - Jul 2022 • 1 mo
Simplepractice Expert
CRM & Helpdesk Automation Specialist
Joan
May 2022 - Jun 2022 • 1 mo
I Implemented and managed customer support and CRM systems including Freshdesk, Zendesk, Gorgias, and Freshworks suite. Configured ticketing workflows, automation rules, chatbot flows, and multi-channel integrations (email, WhatsApp, SMS). Improved response times and streamlined customer support operations for eCommerce and service-based businesses.