i
isimbol

Iris S

@isimbol

Implementation Services and Business Support Expert

Philippines
English, Tagalog
About me
I have 15+ years of professional experience in IT, Consulting and Payments Technology. I have worked in global companies both as an Individual Contributor doing Functional Consulting and Implementation services roles as well as a People Leader. I can help your business by providing excellent customer service, business/administrative support, software services support and project support. Please don't hesitate to reach out to me if you would like to discuss an opportunity.... Read more

Skills

i
isimbol
Iris S
Offline • 

See my services

Messaging & Emailing
I will provide excellent business support services to your clients
From$10 / projectMore details

Work experience

Visa

Visa

Full-time • 9 yrs 1 mo

Director of Implementation Services

Sep 2024 - Dec 2025 • 1 yr 3 mos

- Led the Implementation Services for a specific market cluster - Managed a team of Senior Managers and Project Managers - Oversaw the implementation of payment services for the Philippines - Gathered high-level requirements from the clients to understand their needs and properly assign to a specific project manager - Drove AI adoption for new employee onboarding

Implementation Manager

Nov 2016 - Sep 2024 • 7 yrs 10 mos

- Responsible for end to end implementation of payment services for Visa clients - Created process documentations and training workflow for the team - Provided status report to the management - Client-facing role where I gathered requirements from the client and provided updates to them on a regular basis