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ismailcx

Muhammad I

@ismailcx

Customer Support Specialist

Pakistan
English, Urdu
About me
I am a seasoned Customer Support Specialist and Virtual Assistant with over five years of experience in dynamic call center environments. I have successfully managed projects across e-commerce, dropshipping, and knowledge-based domains. My work ethic is characterized by self-motivation and a commitment to delivering quality results.... Read more

Skills

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ismailcx
Muhammad I
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your ecommerce shopify customer support specialist
From$5 / projectMore details

Work experience

Upwork

Customer Support Represenative

Upwork • Freelance

Jul 2024 - Aug 2026 • 2 yrs 1 mo

Providing customer support and e-commerce store management for Shopify and WooCommerce brands, handling email, live chat, and order-related tickets. Managed over 3,000 hours of ongoing client support across multiple long-term contracts, consistently maintaining 5-star client ratings for speed, accuracy, and reliability.

Mindbridge

Team Lead

Mindbridge • Full-time

Dec 2022 - Jul 2024 • 1 yr 7 mos

Served as a Team Lead within a dynamic call center environment. Responsible for overseeing project operations, managing team performance, and ensuring high-quality customer service delivery across various domains including e-commerce and dropshipping. Utilized leadership skills to mentor staff and optimize customer experience reporting and analysis.

TalkAgent

Project Co-ordinator

TalkAgent • Full-time

Mar 2020 - Nov 2022 • 2 yrs 8 mos

Managed and coordinated various customer support projects. Acted as a primary point of contact for project workflows, ensuring effective communication and time management. Handled customer relationship management (CRM) tasks and supported diverse platforms including knowledge-based websites and blogs to maintain service standards.