i
ismene2

Ismene V.

@ismene2

Digital Operations and Customer Experience Consultant

Greece
English, Greek
About me
Digital business and project operations professional with 25+ years of experience. I built and manage an international online education and e-commerce business serving 15,000+ paying customers across 60+ countries. My expertise includes operations, project coordination, digital products, customer experience, UI/UX, course platforms, content and campaigns. I help businesses organise projects, improve customer journeys, coordinate teams and deliver products and courses. I work in English, Greek and French and am available for remote, part-time or fractional assignments of 10–20 hours per week.... Read more

Skills

i
ismene2
Ismene V.
Offline • 
Average response time: 1 hour

See my services

Project Management
I will audit and improve your online course operations and customer journey
From$150 / projectMore details

Work experience

online,

Project Manager – Digital Business, E-commerce & Online Education

online, • Self-employed

Feb 2008 - Present • 18 yrs 7 mos

Built and managed an international online education and e-commerce business serving more than 15,000 paying customers across 60+ countries. Manage digital business operations, project delivery, product development and the complete customer journey, from product discovery and purchase through onboarding, course access, tutor support and after-sales service. Coordinate developers, designers, tutors, content specialists and international partners. Develop digital products and course offerings, supervise website and learning platform UX, manage campaigns, and resolve operational and customer access issues.