i
israelerrand

Israel

@israelerrand

Customer Support Agent for Live Chat and Email Support

Nigeria
English
About me
Hi, I'm Israel - a friendly Customer Support Specialist from Lagos, Nigeria. I help Shopify stores and small businesses reply fast and keep customers happy. What I can do: - Live Chat Support (Tidio, Shopify Inbox, Zendesk) - Email Support and Ticket Management - Order tracking, refunds and inquiries - Handling angry customers politely I reply within 2 minutes and can cover US and UK night shifts. Let's turn your support into 5 star reviews.... Read more

Skills

i
israelerrand
Israel
Offline • 

See my services

Messaging & Emailing
I will be your customer support agent and virtual assistant
From$10 / projectMore details

Portfolio

Work experience

Self_employed / Freelance

Costumer support Agent

Self employed / Freelance • Freelance

Apr 2023 - Present • 3 yrs 5 mos

Handled live chat and email support for Shopify stores. Managed order tracking, refunds, and customer complaints. Maintained fast response time under 2 minutes and 95% customer satisfaction. Tools used: Zendesk, Shopify Inbox, Tidio.