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its_kendall

Kendall D

@its_kendall
United States
English
About me
I write Help articles and manage knowledge bases for a living, making complex, convoluted, and technical information easier for regular people to understand.... Read more

Skills

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its_kendall
Kendall D
Offline • 

See my services

Informative & Educational Articles
I will write help center articles to explain any topic or process
From$45 / projectMore details

Portfolio

Work experience

PayPal

Knowledge Base Manager

PayPal

Mar 2021 - Present • 5 yrs 4 mos

- Write and publish Help Center articles and FAQs for various technical products, financial concepts, trust & safety - Write and manage customer support policy documentation and conversational scripts - Copy edit content written by other authors - Define and enforce content structure and governance across brands