i
itsladysworld

L Nortey

@itsladysworld

Customer Success and Client Experience Specialist DM Sales Expert

Canada
English
About me
Founder of a beauty brand with 8+ years in customer service, client engagement, and direct to consumer sales. I specialize in managing customer interactions via DM, SMS, email, and chat, turning inquiries into paying customers while creating a smooth client experience. I focus on clear communication, fast support, and building trust that drives repeat business.... Read more

Skills

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itsladysworld
L Nortey
Offline • 

See my services

Lead Qualification
I will manage instagram dms and convert leads into paying customers
From$25 / projectMore details
General Online Research
I will analyze your customer feedback and uncover key patterns and insights
From$25 / projectMore details

Portfolio

Work experience

Shopify

Store Support / Customer Experience

Shopify

Jun 2016 - Present • 10 yrs 4 mos

Supported e-commerce operations including order inquiries, customer communication, and post-purchase support.

Instagram

Customer Support Specialist (Freelance / Self-Employed)

Instagram

Jun 2016 - Present • 10 yrs 4 mos

10+ years customer service DM sales experience Handling high-volume client communication Converting inquiries into sales