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Fiverr Pro
English
$
USD
Aamir Sohail
@itz_jafri
Customer Care Specialist Customer support chat support Team Management
Pakistan
English, Urdu, Punjabi
About me
A motivated and experienced professional with a strong background in BPOs, call centers, and customer care. Skilled in handling customer queries, building strong relationships, and delivering quality service under pressure. Also experienced in e-commerce operations, including managing customer interactions, orders, and online processes. Proven team leadership skills with the ability to guide and support teams to achieve targets efficiently. Capable of coordinating with international clients and delivering results across multiple projects.
Skills
Aamir Sohail
Offline •
Average response time: 4 hours
See my services
Customer Support
I will be your dedicated customer chat and email support agent
Work experience
Customer support
FedEx • Freelance
Dec 2023 - Jun 2026 • 2 yrs 6 mos
I work in customer support, where I assist customers through both calls and chat. My role is to understand their concerns, provide accurate information, and resolve issues quickly and professionally. I handle inquiries related to orders, products, and services, while making sure customers feel heard and satisfied. I also document interactions, follow up when needed, and ensure clear communication to provide a smooth and positive customer experience.
customer support specialist and chat support
Ibex • Full-time
Nov 2023 - May 2024 • 6 mos
I work in customer support, where I assist customers through both calls and chat. My role is to understand their concerns, provide accurate information, and resolve issues quickly and professionally. I handle inquiries related to orders, products, and services, while making sure customers feel heard and satisfied. I also document interactions, follow up when needed, and ensure clear communication to provide a smooth and positive customer experience.
Team Lead
Hybrid Trading FX • Freelance
Feb 2021 - May 2023 • 2 yrs 3 mos
I work as a truck dispatcher in the USA, where I manage and coordinate shipments between drivers, brokers, and customers. My job is to assign loads, plan the best routes, and make sure deliveries are picked up and dropped off on time. I stay in constant contact with drivers, track their progress, and handle any issues on the road. I also take care of paperwork, sometimes negotiate rates, and make sure everything runs smoothly so both the drivers and customers are satisfied.
