i
ivan_salcedo08

Ivan David

@ivan_salcedo08

Virtual Assistant

Colombia
Spanish, English
About me
I am a highly organized and proactive Virtual Assistant with over two years of experience in omnichannel customer service and international client relations. I specialize in providing administrative support by managing systems, and utilizing Google Workspace to ensure high levels of operational efficiency. My expertise includes expert customer support via email and chat, meticulous data entry, and professional calendar management tailored for global agencies. I am dedicated to helping businesses optimize their daily tasks through reliable, high-quality communication and a strong commitment.... Read more

Skills

i
ivan_salcedo08
Ivan David
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will provide professional office management services
From$10 / projectMore details

Work experience

Airbnb

Customer service representative

Airbnb

Jun 2024 - Jan 2026 • 1 yr 7 mos

Worked as a dedicated Customer Service Representative and Virtual Assistant for over two years, providing high-quality support for international clients across multiple digital channels. My role focused on managing high volumes of inquiries via email and chat, ensuring rapid response times and effective problem-solving. I was responsible for maintaining accurate records in CRM systems like Zendesk and Salesforce, coordinating administrative tasks, and streamlining communication to enhance client satisfaction. This experience allowed me to master the art of professional multitasking while consistently meeting performance metrics in a fast-paced, global environment.