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ivana_ikonomova

Ivana Ikonomova

@ivana_ikonomova

Quality Focused, Data Driven, Results Oriented

North Macedonia
Macedonian, English, German
About me
Hi! I'm Ivana, a Quality Manager with 6+ years of experience in the call center industry. I specialize in quality management, process improvement, data analysis, and reporting. I'm passionate about turning data into actionable insights and creating efficient processes that improve performance and customer experience. I am detail-oriented, reliable, and committed to delivering high-quality results while maintaining clear communication and meeting deadlines.... Read more

Skills

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ivana_ikonomova
Ivana Ikonomova
Offline • 

See my services

Project Management
I will improve your business processes efficiently and performance
From$15 / projectMore details

Work experience

Teleperformance

Quality Manager

Teleperformance

Jun 2020 - Present • 6 yrs 1 mo

Quality Analyst Quality Manager Training Manager