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izabela_skrbic

Izabela Skrbic

@izabela_skrbic

Senior HR Operations professional

Serbia
Serbian, English
About me
People Operations professional with 6+ years of comprehensive HR and workplace experience management. Proven expertise in employee lifecycle management, performance systems, compliance, and fostering a positive workplace culture. Successfully managed end-to-end people operations for growing companies, including M&A integration, policy development, and improving the employee experience.... Read more

Skills

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izabela_skrbic
Izabela Skrbic
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Work experience

Zendesk

HR administrator / Senior Workplace Experience Analyst

Zendesk • Full-time

Jan 2022 - Apr 2026 • 4 yrs 3 mos

People Operations Specialist / Office Manager at Tymeshift, a VC-backed Serbia-based team later acquired by Zendesk, Inc. (Feb 2022 – May 2026). Coordinated work and residence permit processes for foreign national employees and administered government insurance and social security registrations (CROSO, RFZO, private health insurance), liaising directly with local government offices; partnered with Zendesk's global mobility teams post-acquisition on permit renewals. Owned the full employee lifecycle from onboarding through offboarding, developed an employer branding strategy, and led sourcing and recruiting coordination for a growing engineering organization. Administered the performance management system (Lattice), running review cycles and manager coaching. Drafted employment contracts, addendums, and termination documentation as an authorized signatory under Power of Attorney; ensured compliance with Serbian labor law in partnership with legal counsel. Processed payroll and administered benefits and equity/stock option programs. Managed Rippling as company HRIS, with additional hands-on Workday experience as an end user. Led post-acquisition people integration through Zendesk's acquisition of Tymeshift.

HTEC

Office Manager / Employee Experience Administrator

HTEC • Full-time

Jun 2019 - Jan 2022 • 2 yrs 7 mos

HR Generalist / Experience Administrator at High Tech Engineering Center doo (formerly Execom doo), Novi Sad (June 2019 – January 2022). Supported the M&A transition through HTEC Group's acquisition of Execom, ensuring a seamless employee experience through the transition. Managed employee data and records for payroll accuracy and compliance reporting, and administered CROSO social insurance and RFZO/private health insurance registrations. Handled employment contracts, confirmations, and banking documentation. Coordinated pre-onboarding and onboarding, including workspace setup and training. Organized business travel, team events, and employee recognition programs.