j
j_betancur

Juan B

@j_betancur

Operations Analyst

Colombia
Spanish, English
About me
I am a Customer Experience and Operations professional supporting global logistics at Maersk. I specialize in business reporting, dashboard development, and operational data analysis using Excel and Power BI. I have extensive experience collaborating with multicultural teams and delivering bilingual training.... Read more

Skills

j
j_betancur
Juan B
Offline • 

See my services

General Assistance
I will help you as admin assistant
From$15 / projectMore details

Work experience

A.P._Moller - Maersk

Ocean Product Customer Experience Intern

A.P. Moller - Maersk • Full-time

Mar 2026 - Sep 2026 • 6 mos

• Supported cross-functional teams across Ocean, Inland, Units, and port operator partners by analyzing operational data and generating business reports to assist decision-making. • Developed and maintained 10+ interactive Power BI/Excel dashboards, delivering 100+ operational reports that supported data-driven decisions for cross-functional logistics teams. • Built comparative time-analysis reports benchmarking agent activity logs against process baselines (DILO standards), using semantic category mapping across 100+ process categories in Excel. • Delivered bilingual (English/Spanish) training sessions to 11+ colleagues internationally. • Provided coverage for customer case management during peak workloads and team absences, ensuring timely follow-up and service quality. • Partnered with team leads to identify workflow bottlenecks and propose process improvements. • Leveraged AI tools (ChatGPT/Claude/Copilot) to streamline report drafting and data summarization.