j
j_techn

Richard

@j_techn

Phone Systems, SMS Compliance And CRM Automation

Nigeria
English
About me
⭐⭐⭐⭐⭐ “Finally, a phone and SMS setup that worked exactly as promised. Everything was organized and easy to manage. Hi, I’m a 5+ year CRM & business communications specialist focused on phone systems, SMS compliance, A2P 10DLC, and real estate CRM integrations. I’ve helped streamline calling and messaging workflows, including a documented 20% improvement in lead response efficiency. My hands on work includes Twilio, Follow Up Boss, Zoom Phone, RingCentral, Dialpad, and OpenPhone, with portfolio-backed implementation experience. ... Read more

Skills

j
j_techn
Richard
Offline • 
Average response time: 1 hour

See my services

VoIP and Telephony
I will setup zoom phone ringcentral dialpad openphone with IVR call routing and number
From$15 / projectMore details
Text Message Marketing
I will register and approve your a2p 10dlc SMS campaign handle compliance and rejection
From$15 / projectMore details

Work experience

Bell_Canada

Real Estate CRM & Communication Specialist

Bell Canada • Freelance

Jan 2023 - Dec 2024 • 1 yr 11 mos

Built communication workflows for real estate businesses by integrating Follow Up Boss and CRM systems with phone systems, SMS, call tracking, and lead routing. Configured IVR, call forwarding, number porting, automated follow-ups, and lead assignment workflows to improve response management

The_ActiveSeat Co.

Twilio & SMS Compliance Specialist

The ActiveSeat Co. • Freelance

Jan 2021 - Dec 2022 • 1 yr 11 mos

Focused on Twilio SMS infrastructure, A2P 10DLC registration, messaging compliance, campaign setup, rejection troubleshooting, and SMS marketing workflows. Configured messaging systems, phone numbers, power dialers, and automated follow-up sequences while connecting communication tools with CRM platforms.

HUB_Montréal

Phone Systems & CRM Specialist

HUB Montréal • Freelance

Oct 2020 - Jan 2021 • 3 mos

Specialized in business phone system setup, CRM integrations, IVR configuration, call routing, number porting, and SMS automation. Worked with Twilio, Zoom Phone, RingCentral, Dialpad, OpenPhone, and real estate CRM platforms. Built automated communication workflows connecting calls, SMS, lead tracking, and CRM pipelines.