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jackiefong5

Jackie Fong

@jackiefong5

IT Helpdesk Remote Systems Administrator Microsoft 365 Support

China
English, Chinese
About me
I am an experienced IT Helpdesk & Systems Administrator, offering remote technical support for SMBs. I handle Tier1–Tier3 helpdesk tickets including Microsoft 365, Teams, license & account issues, Windows 10/11 troubleshooting and VM support. Services include network fixes, Duo MFA setup, endpoint security checks, issue documentation and SOP creation. I work Beijing Time, available daytime until 22:00 (10 PM Beijing Time), covering US EST working hours. I reply fast, keep clear records and resolve helpdesk tickets independently.... Read more

Skills

j
jackiefong5
Jackie Fong
Offline • 

See my services

Technical Support
I will provide remote IT helpdesk support and microsoft 365 troubleshooting
From$35 / projectMore details

Work experience

China_Express

IT Helpdesk Support / Systems Administrator

China Express • Freelance

Apr 2015 - Present • 11 yrs 7 mos

Responsible for end-user helpdesk ticket handling from Tier1 to Tier3. Troubleshoot Windows desktop, Microsoft 365, Teams, user accounts and license problems. Configure network, VPN and Duo MFA, perform endpoint security maintenance. Record fault information, write technical documents and SOP for IT daily operation.