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Giacomo M.
@jackthegood
IT Support and Computer Technician
Italy
English
About me
IT technician with a solid background in computer systems, networking, hardware, databases and web technologies. I provide practical and reliable support for troubleshooting, PC configuration, network issues, software setup and general IT tasks. I also work with MySQL, HTML, CSS and PHP. My goal is to understand the problem quickly and provide a clear, efficient solution. I value good communication, attention to detail and reliability. If you need help with a technical issue, computer setup, network problem, database task or web-related support, feel free to contact me. Always ready to assist.
Skills
Giacomo M.
Offline •
Average response time: 1 hour
See my services
Server Administration
I will provide remote IT support and troubleshoot computer issues
Technical Support
I will recommend the best PC upgrades for your computer
Portfolio
Work experience
Customer Technical Support Assistant
Unieuro • Full-time
Jun 2025 - Sep 2025 • 3 mos
Provided direct technical assistance to customers, helping them solve problems related to computers, smartphones, hardware, peripherals and consumer electronics. Assisted customers with device configuration, troubleshooting, product setup and technical questions, explaining solutions in a clear and simple way. Developed strong problem-solving, communication and customer support skills by identifying technical issues and finding practical solutions based on each customer’s needs.
