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jacky_franckino

Jacky Franckino

@jacky_franckino

Professional Live Chat, Chatbot Support Specialist

Madagascar
English, Malagasy
About me
I'm Jacky. With a year of experience as a Chat Support Agent for a major international customer service company, I help businesses manage their live chat, resolve customer issues, and maintain high satisfaction rates.... Read more
j
jacky_franckino
Jacky Franckino
Offline • 
Average response time: 2 hours

See my services

Customer Support
I will provide fast live chat and email support for your business
From$15 / projectMore details
Rule Based Chatbots
I will set up and automate your live chat with ai chatbot workflows
From$30 / projectMore details

Portfolio

Work experience

Concentrix

Customer Support Advisor

Concentrix • Full-time

May 2025 - Present • 1 yr 4 mos

Provided live chat and email support for a major international account, handling customer inquiries, complaints, and escalations with professionalism and efficiency. • Maintained response times under 2 minutes • Recognized as one of the top agents for customer satisfaction • Resolved complex customer issues while maintaining high CSAT scores • Managed ticket systems and customer complaints effectively