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JacobChatCare
@jacobchatcare
Live Chat Email Support Specialist 15 Years Experience
Malaysia
English, Malay
About me
Hello! I am Jacob, an experienced Customer Support Specialist with over 14 years of professional experience supporting global customers across various environments.
I specialize in providing professional live chat and email support that helps businesses maintain excellent customer experiences, resolve issues efficiently, and build stronger relationships with their customers.
If you need a reliable, detail-oriented, and customer-focused support professional to represent your brand, I would be happy to help.
Let's deliver exceptional customer experiences together.
Skills
JacobChatCare
Offline •
See my services
Customer Support
I will provide professional live chat support
Work experience
Technical Support Agent
Microsoft • Full-time
Sep 2019 - Sep 2023 • 4 yrs
Developing customer relationships and solving customer issues proactively. Troubleshooting technical issues, resolving network issues, and installing/configuring hardware and software. Providing timely and accurate resolution by guiding customers through a series of actions and following up to ensure resolution. Supporting the roll-out of new applications and maintaining product integrity.
IT Helpdesk
Atos • Full-time
Jun 2016 - Jan 2019 • 2 yrs 7 mos
* Providing IT technical support to staff’s in regards to troubleshooting and providing solutions to various issues raised by users worldwide * Handle all user calls in a professional and courteous manner as well as providing advise and technical support * Providing step by step solutions and ‘first time fix’ to users until resolution is reached
Fraud Prevention Specialist
PayPal • Full-time
May 2012 - May 2015 • 3 yrs
Analyzing fraud trends to detect unauthorized transactions. Investigating accounts using tools to review activity, phone matches, and IP searches. Verifying authenticity of transactions by contacting account holders and banks. Achieved top rankings in AHT targets and overall performance. Winner of Customer Champion Program for exceptional service.
