Browse categories
Explore
Fiverr Pro
English
$
USD
Jacobo H
@jacobo_hm
Virtual Assistant
Colombia
English, Spanish
About me
I offer customer support, sales, lead generation, and appointment setting backed by 4+ years in BPO. Experienced in handling high-volume interactions, closing deals, and managing CRM systems like Salesforce. I help improve customer satisfaction, boost conversions, and streamline workflows. Strong in objection handling, data tracking, and back-office support. Reliable, detail-oriented, and focused on delivering results.
Skills
Jacobo H
Offline •
Average response time: 2 hours
See my services
Customer Success
I will be your multichannel customer support virtual assistant
General Assistance
I will do cold calls and appointmet setting for your business
Work experience
Operations Supervisor
Teleperformance • Full-time
Jun 2022 - Sep 2025 • 3 yrs 3 mos
Oversaw daily operations in high-volume Back Office and Content Moderation environments. Monitored and ensured achievement of KPIs including AHT, SLA, Quality Score, and Productivity. Analyzed performance reports to identify trends, mitigated operational risks in sensitive environments, and acted as a bridge between agents and management.
