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$
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Tracy Jacken
@jaken_tracy
USABILITY FEEDBACK SPECIALIST
United States
English, French, German, Italian, Dutch
About me
Hello, i'm Tracy
I help businesses improve websites, mobile apps, and digital products through detailed manual testing and honest user feedback. I identify bugs, usability issues, and user experience barriers before they affect your customers. You'll receive clear, actionable reports with screenshots, recordings, and practical recommendations. With a strong eye for detail and a real-user perspective, I focus on improving functionality, navigation, and overall user satisfaction. Let's make your product polished, user-friendly, and ready for success.
Skills
Tracy Jacken
Offline •
Average response time: 3 hours
See my services
Software Testing
I will do beta testing manual qa testing bug reporting user testing for web app testing
User Testing
I will beta test ios app android app identify usability testing website bug reports
Work experience
Mobile App Testing Specialist
Freelancer.com • Freelance
Sep 2023 - Present • 2 yrs 9 mos
Tested Android and iOS applications for functionality, usability, and user flow. Documented issues and collaborated with clients to enhance app performance and user satisfaction.
Website User Testing Specialist
People Per Hour • Freelance
Jul 2021 - Present • 4 yrs 11 mos
Performed first-time user testing to evaluate navigation, design clarity, and overall user experience. Provided structured feedback to help improve customer journeys and conversion rates.
Beta Tester & Product Feedback Consultant
Upwork • Freelance
Apr 2019 - Present • 7 yrs 2 mos
Evaluated digital products during beta stages, identifying defects and user experience challenges. Delivered honest, practical feedback to help businesses launch polished and user-friendly products.
