
James
Helping hotels, travel operators and agencies deliver top client experience
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Travel CRM & Travefy Specialist | Upwork Contract
Upwork • Part-time
Feb 2026 - Apr 2026 • 2 mos
Worked with a travel agency through Upwork to improve their Travefy workspace, client management process, and itinerary delivery system. The agency was spending too much time managing trip details across emails and documents, which slowed down operations and made itinerary creation repetitive. During the project, I organized client records, streamlined travel workflows, created reusable itinerary structures, and improved overall trip management inside Travefy. This helped reduce manual work, improve response times, and make itinerary creation more efficient. By the end of the collaboration, the agency had a cleaner workflow, faster access to trip information, more consistent client-facing itineraries, and a system that made managing bookings significantly easier. The improvements allowed the team to spend less time on administrative tasks and more time serving travelers and growing their business.