James

Credit Control Administrator

Mathari

Sep 2018 - Present • 8 yrs 1 mo

Credit Control Manager | Consolata Hospital Mathari | January 2026 – Present • Redesigned the Claims Dispatch Framework, cutting insurance TAT to 7 days and SHA TAT to 2 days, accelerating cash conversion • Enhanced SHA compliance from admission through submission, reducing claim rejections and sent-backs • Improved operational efficiency through daily staff workload monitoring tools and a restructured clinical discharge process Strategic Assessment Lead, CHM OPD | Consolata Hospital Mathari | May 2025 – Present (Concurrent) • Led a strategic assessment of the Outpatient Department to improve patient flow, service segmentation, and cost-efficiency • Coordinated cross-functional input from clinical, finance, and administrative units to reduce bottlenecks and strengthen financial accountability Head of Debt Recovery Unit | Consolata Hospital Mathari | July 2021 – December 2025 • Strengthened corporate governance relationships with insurance and corporate clients, reinforcing credit discipline and debt recovery outcomes • Appraised and advised hospital management on new and renewed corporate/insurance contracts, tightening risk exposure through credit limits and bank guarantees • Sustained disciplined reconciliation and ICS compliance, delivering a clean debtors' portfolio and clean audit outcomes (FY2019–2025) Head of Credit Control Department | Consolata Hospital Mathari | September 2018 – June 2021 • Restructured the department, growing staff from 15 to 26, raising efficiency to 85%, and curbing revenue leakage across Theatre, OPD, and Imaging • Managed high-volume MA(K)L risk insurance, achieving 99.9% recoverability and a 0.1% loss ratio on a Ksh 14M monthly book • Reduced NHIF recovery cycle from 90 to 45 days via biometric e-Claim adoption, resolving an 18-year legacy account (92% of portfolio) within 6 months

Assistant Management Accountant / Inventory & Debtors Manager

The Karen Hospital • Full-time

Feb 2014 - Apr 2018 • 4 yrs 2 mos

Assistant Management Accountant / Inventory & Debtors Manager | The Karen Hospital | September 2017 – April 2018 • Formulated and implemented a Satellites Supply and Inventory Management System, reducing average inventory holding cost from Ksh 54M to Ksh 32M across 9 satellites • Formulated and designed an insurance claims desk integrating finance and clinical teams, driving high recovery yield and negligible claim rejections Accounts & Supply Chain, SBU's (Clinics) | The Karen Hospital | May 2015 – August 2017 • Formulated and implemented revenue maximisation, risk, and compliance strategies, growing monthly revenue from Ksh 22M (2015) to Ksh 47M (2017) • Cascaded satellite revenue budgets to branch managers, structuring annual, quarterly, monthly, and daily tracking to tighten fiscal control Assistant Revenue Accountant | The Karen Hospital | July 2014 – April 2015 • Verified recorded revenue and cross-checked patient bills against source documents across all hospital services • Conducted daily revenue audits and analysed departmental performance against budgets, escalating variances to senior management Assistant Credit Controller | The Karen Hospital | February 2014 – April 2015 • Verified completeness of claims, coordinated dispatch to debtors, and managed debt recovery, payment remittance follow-up, and receipting • Prepared monthly debtors' statements of account, ageing reports, and departmental work plans