I will create a custom customer support ticket management system

 Features

• Knowledge base with unlimited categories, articles, comments and replies
• Support ticket system with easy to use features add/edit/review/rate change ticket status
• Articles, comments and replies can be rated
• Customers can rate support staff based on their satisfaction
• Fully responsive Bootstrap 5 design
• Seo friendly urls
• Multilingual support
• Fully editable open source code
• Google reCAPTCHA protection (registration, password recovery, comments)
• Easy integration for Statcounter and Google Analytics
• Email verification for new users
• Real-time email notification (ticket assigned, replies to tickets, new user)
• Save articles and read later
• Sort support tickets by department, date, update date, priority, ticket status, customer, activity
• Sort support ticket by newest, oldest, only my responses, display only last response