I will be your customer support agent

Tired of slow replies and unhappy customers? I'll handle your support like it's my own business.

Hi, I'm Andrijana - Fluent English C1 Support Specialist from Bosnia (CET timezone, same as Berlin/Paris).

I help Shopify, Etsy & SaaS brands deliver fast, friendly support that turns angry customers into loyal fans.

WHAT I WILL DO:

Chat, email & ticket support (Zendesk, Intercom, Freshdesk, Gorgias)

Handle orders, tracking, refunds, troubleshooting

De-escalate complaints with empathy

Daily summary report

Help articles / FAQ if needed

WHY ME:

FTN Novi Sad graduate, fast typer, calm under pressure, detail-oriented. I learn your tools & tone in 1 day. Available 14-22h CET for perfect EU & US overlap.

Message me for FREE 15-min trial before ordering!