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janeabiero

Jane A

@janeabiero

Restaurant Manager

Kenya
English
About me
I design and implement practical restaurant and banqueting operations systems that improve service flow, staff performance and daily control. I focus on fixing operational gaps such as inconsistent service, unclear roles, and weak accountability by creating simple SOPs, KPIs, checklists and management tools that teams can follow with ease.... Read more

Skills

j
janeabiero
Jane A
Offline • 
Average response time: 54 hours

See my services

Business
I will create restaurant sops, kpis, checklists and operational control systems for day
From$35 / projectMore details

Work experience

Hotels_Etc.

Restaurant Manager

Hotels Etc. • Full-time

Nov 2021 - Present • 4 yrs 6 mos

Restaurant Manager – Hospitality Operations The Concord Hotel & Suitess (Current Role) +Managing daily restaurant operations and service delivery +Overseeing staff performance, training, and discipline +Implementing service standards and operational procedures +Handling guest experience, complaints, and service recovery +Supporting KPI tracking and performance improvement systems Key Achievements *Developed and structured internal SOPs for smoother service operations *Improved staff coordination through clearer role expectations and training systems *Strengthened service consistency across shifts through standard procedures *Contributed to performance tracking and operational efficiency improvements *Active in building structured hospitality training materials (ServiceCraft systems)