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janine_ox

Janine O

@janine_ox

Customer Support and Back Office Assistant

Qatar
English, Tagalog
About me
I am a detail-oriented Customer Support and Back Office Assistant with experience in order processing, workflow coordination, and customer inquiry management. I am skilled in WordPress and AppSheet for order management and administrative operations. I am experienced in handling high volumes of customer requests while maintaining accuracy and efficiency.... Read more

Skills

j
janine_ox
Janine O
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your virtual assistant for admin tasks
From$5 / projectMore details

Portfolio

Work experience

Customer service chat support

Mayfair Trading and Contracting • Full-time

Sep 2023 - Mar 2026 • 2 yrs 6 mos

Handling customer inquiries Managing orders via Wordpress and processing via Appsheet

Back Office Assistant

Ruby Information Technology Solutions • Full-time

Dec 2020 - Sep 2023 • 2 yrs 9 mos

Managed daily administrative and back-office operations to support customer service and sales teams • Handled customer data entry, updates, and verification in internal systems • Assisted in processing service requests, activations, and cancellations • Coordinated with technical teams to resolve customer issues efficiently • Monitored and responded to customer inquiries via email and internal systems • Maintained accurate records of customer accounts and transactions • Prepared reports and tracked service performance metrics • Ensured all documents and files were properly organized and updated • Supported CRM system updates and maintained data accuracy