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janinecarlo_17

Janine R

@janinecarlo_17

General Virtual Assistant Customer Service Representative

Philippines
English, Tagalog
About me
I am a reliable and detail-oriented Virtual Assistant and Customer Service Representative with over 12 years of experience in administrative assistance and operational support. I specialize in email and chat support, calendar management, and workflow coordination using CRM tools like Zendesk to help businesses stay organized and efficient.... Read more

Skills

j
janinecarlo_17
Janine R
Offline • 

See my services

General Assistance
I will your professional customer service and virtual assistant
From$5 / projectMore details

Work experience

Vx_Group

Customer Service

Vx Group • Full-time

Nov 2013 - Nov 2016 • 3 yrs

Handled high-volume inbound and outbound calls for telecom customers Assisted with billing concerns, account issues, and technical inquiries Delivered support via phone and email with professionalism and empathy Met KPIs for resolution time, customer satisfaction, and quality assurance Documented customer interactions accurately in CRM systems Resolved customer complaints efficiently while maintaining service standards