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I will build an ai ticket routing system for customer support
Jaroslav Mat
About this gig
AI-powered ticket routing system
System automatically classifies, prioritizes and routes customer requests to the correct team. The system can analyze incoming tickets using AI, assign priorities, categorize requests and automatically forward them to the appropriate department.
Main features:
- AI ticket classification
- Priority detection
- Department-based routing
- Slack integration
- Airtable ticket management
- Automated ticket workflows
- Real-time status synchronization
- OpenAI integration
- Custom support automation
The solution can be adapted for support teams, sales departments, internal operations and customer service workflows.
Please contact me before ordering if you need custom integrations or advanced workflow automation.
Get to know Jaroslav Mat
Jaroslav Mat
Workflow Automation Specialist
- FromLithuania
- Member sinceJun 2026
Languages
Lithuanian, English, Russian, Polish
I help businesses reduce manual work by automating repetitive processes and workflows.
My focus is on building practical automation solutions that save time, improve efficiency, and reduce operational overhead.
Whether the challenge involves data processing, communication flows, or AI-powered workflows, my goal is to create systems that allow businesses to grow.
https://FlowLab.lt
My Portfolio
FAQ
Which platforms can be used to submit support tickets?
Support requests can be submitted through Slack, Telegram, web forms, CRM systems or other custom integrations depending on your business requirements.
Can the workflow be customized for my business?
Yes. The ticket routing logic, categories, statuses and integrations can be customized according your business requirements.
Can the ticket system prioritize urgent requests?
Yes. AI can detect ticket priority levels and automatically mark requests as High, Medium or Low priority.
